IJCRT Peer-Reviewed (Refereed) Journal as Per New UGC Rules.
ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 7.97 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(CrossRef DOI)
| IJCRT Journal front page | IJCRT Journal Back Page |
Paper Title: Comparative Study of Industrial Building with Steel Bracings and SMA Bracings
Author Name(s): Dubaguntla Srinija, Dr B. Dean Kumar
Published Paper ID: - IJCRT2510633
Register Paper ID - 295500
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510633 and DOI : https://doi.org/10.56975/ijcrt.v13i10.295500
Author Country : Indian Author, India, 508213 , Suryapet, 508213 , | Research Area: Science and Technology Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510633 Published Paper PDF: download.php?file=IJCRT2510633 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510633.pdf
Title: COMPARATIVE STUDY OF INDUSTRIAL BUILDING WITH STEEL BRACINGS AND SMA BRACINGS
DOI (Digital Object Identifier) : https://doi.org/10.56975/ijcrt.v13i10.295500
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Science and Technology
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f406-f412
Year: October 2025
Downloads: 41
E-ISSN Number: 2320-2882
This project presents a comparative study of an industrial steel building using two types of bracing systems: conventional steel bracings and advanced Shape Memory Alloy (SMA) bracings. The aim is to understand how each system performs under various loading conditions, especially seismic loads. The structural models were created and analysed using software. Key performance parameters such as lateral displacement, roof deflection, base shear, axial forces in bracings, and member utilization ratios were evaluated. The results showed that SMA bracings significantly reduce lateral displacement and residual deformation compared to steel bracings. Though SMA is more expensive, it provides better performance in terms of seismic resistance and structural recovery after an earthquake. Steel bracings, on the other hand, are cost-effective and perform well under normal conditions but may lead to higher post-earthquake damage. This study helps in understanding the potential of using SMA in industrial buildings and guides structural engineers in selecting suitable bracing systems based on performance, cost, and safety considerations.
Licence: creative commons attribution 4.0
SMA (Shape Memory Alloy), Industrial Building, Steel and SMA Bracings.
Paper Title: Buccal Drug Delivery System
Author Name(s): Murkute Harshada sanjay, Saurabh Avhad
Published Paper ID: - IJCRT2510632
Register Paper ID - 295426
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510632 and DOI :
Author Country : Indian Author, India, 422210 , Nashik , 422210 , | Research Area: Pharmacy All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510632 Published Paper PDF: download.php?file=IJCRT2510632 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510632.pdf
Title: BUCCAL DRUG DELIVERY SYSTEM
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Pharmacy All
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f388-f405
Year: October 2025
Downloads: 26
E-ISSN Number: 2320-2882
Buccal drug delivery systems (BDDS)have emergedas apromisingalternativeto conventional oral drug delivery, offering advantages such as bypassing first-pass metabolism, rapid onset of action, and improved bioavailability for certain therapeutics. This review provides a comprehensive overview of the various approaches and technologies employed in buccal drug delivery,includingmucoadhesivesystems,patches,films,tablets,andgels.Thearticleexplores the anatomical and physiological characteristics of the buccal mucosa that influence drug absorption, alongside formulation strategies to enhance drug retention and permeation. Key polymers and excipients used in the development of buccal systems are discussed, with an emphasis on their role in mucoadhesion and drug release modulation.Additionally, the review outlines current in vitro and in vivo evaluation techniques used to assess the performance, efficacy, and safety of buccal formulations. Recent advances, challenges, and future prospects in the fieldare also highlighted, aiming to provide valuable insights for researchers and formulators developing novel buccal drug delivery platforms.
Licence: creative commons attribution 4.0
Buccal drug delivery system, Buccal mucosa, buccal film,buccal patches
Paper Title: Global Perspectives on Burden of Proof: Lessons for Indian Law from International Legal Systems
Author Name(s): PRAKRUTIBEN NIRAJKUMAR JAIN, DR. REKHA KUMARI R. SINGH
Published Paper ID: - IJCRT2510631
Register Paper ID - 295223
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510631 and DOI : https://doi.org/10.56975/ijcrt.v13i10.295223
Author Country : Indian Author, India, 388110 , Anand,, 388110 , | Research Area: Science and Technology Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510631 Published Paper PDF: download.php?file=IJCRT2510631 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510631.pdf
Title: GLOBAL PERSPECTIVES ON BURDEN OF PROOF: LESSONS FOR INDIAN LAW FROM INTERNATIONAL LEGAL SYSTEMS
DOI (Digital Object Identifier) : https://doi.org/10.56975/ijcrt.v13i10.295223
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Science and Technology
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f376-f387
Year: October 2025
Downloads: 40
E-ISSN Number: 2320-2882
The burden of proof is a cornerstone of legal systems worldwide, defining the responsibility of parties in litigation to establish their claims through credible evidence. As a fundamental procedural rule, its allocation and discharge ensure fairness, protect rights, and uphold justice. While the concept of the burden of proof is universal, its application varies significantly across jurisdictions, influenced by diverse legal traditions, cultural norms, and societal priorities. This research article delves into global perspectives on the burden of proof, providing a comparative analysis of its implementation in common law systems, civil law jurisdictions, and international human rights frameworks. The study aims to derive lessons from these systems to enhance the effectiveness of Indian evidence law. The first part of the article explores the theoretical underpinnings and practical applications of the burden of proof in common law and civil law traditions. Common law systems, including those in the United Kingdom and the United States, emphasize adversarial procedures, where the burden of proof is typically borne by the party asserting a claim. In contrast, civil law jurisdictions, such as Germany and France, adopt inquisitorial procedures, granting judges a more proactive role in gathering evidence and determining burdens. This section also examines how international human rights frameworks, such as the European Court of Human Rights and the United Nations mechanisms, balance evidentiary responsibilities to protect fundamental rights. The second part focuses on lessons for Indian law, evaluating areas where global practices can inform reforms. Observations from international jurisdictions highlight innovative approaches to handling statutory presumptions, reverse burdens, and shifting burdens in complex cases. Indian law, governed by the Indian Evidence Act, 1872, adheres to traditional principles but faces challenges in addressing contemporary issues such as corruption, terrorism, and digital evidence. The article critiques these challenges while proposing reforms inspired by global systems, such as integrating clearer standards for electronic evidence, refining reverse burden provisions, and adopting a more flexible approach to presumptions. The concluding section synthesizes the findings, underscoring the importance of aligning Indian evidentiary laws with global best practices. Recommendations include strengthening judicial training, enhancing legislative clarity, and fostering a more balanced framework that upholds individual rights without compromising public interest. The study advocates for a harmonized approach that integrates India's unique socio-legal context with the progressive elements of international legal systems. This research highlights the dynamic interplay between domestic and global legal principles, emphasizing the transformative potential of comparative analysis. By critically examining international perspectives, this article contributes to the ongoing discourse on improving procedural fairness in Indian law, offering pathways for harmonization and justice reform. The findings not only shed light on global evidentiary practices but also serve as a roadmap for India to navigate the complexities of modern litigation while preserving its constitutional ethos.
Licence: creative commons attribution 4.0
Burden of Proof, Comparative Legal Analysis, Indian Evidence Law, and International Legal Systems.
Paper Title: AUTISM SPECTRUM DISORDER (ASD) SCREENING SYSTEM USING WEB-BASED QUESTIONNAIRE
Author Name(s): Gokul Krishnan R, Madhan Raj T, P.M.G.JEGATHAMBAL
Published Paper ID: - IJCRT2510630
Register Paper ID - 295554
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510630 and DOI :
Author Country : Indian Author, India, 601301 , chennai, 601301 , | Research Area: Science and Technology Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510630 Published Paper PDF: download.php?file=IJCRT2510630 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510630.pdf
Title: AUTISM SPECTRUM DISORDER (ASD) SCREENING SYSTEM USING WEB-BASED QUESTIONNAIRE
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Science and Technology
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f364-f375
Year: October 2025
Downloads: 33
E-ISSN Number: 2320-2882
Autism Spectrum Disorder (ASD) is a complex neurodevelopmental condition characterized by difficulties in social communication, behavior, and sensory processing. Early identification of ASD plays a crucial role in providing timely intervention and improving developmental outcomes. This project presents the design and development of a Web-Based ASD Screening System that automates the preliminary screening process using an interactive questionnaire interface. The system leverages modern web technologies such as React, TypeScript, and Tailwind CSS for the frontend and Supabase as the backend service to ensure efficient data handling, scalability, and security. The questionnaire is structured to evaluate behavioral indicators associated with ASD based on validated screening frameworks. User responses are processed in real time to generate an assessment summary, helping parents, caregivers, and educators identify potential early signs of ASD. The system is fully responsive, allowing access across desktop and mobile platforms, and emphasizes user privacy through secure authentication and encrypted data storage. This web-based solution enhances accessibility, reduces manual effort, and bridges the gap between awareness and professional diagnosis. Overall, the system demonstrates how technology can support early detection, encourage timely intervention, and promote autism awareness in communities.
Licence: creative commons attribution 4.0
Autism Spectrum Disorder (ASD), Web Application, Screening Questionnaire, React, Supabase, Early Detection
Paper Title: Impact of physiotherapy interventions on physical fitness in Breast Cancer Survivors: A review
Author Name(s): Komal Arora, Dr Suman Mehra, Dr.Nityasha, Sudha, Partiksha
Published Paper ID: - IJCRT2510629
Register Paper ID - 295547
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510629 and DOI :
Author Country : Indian Author, India, - , -, - , | Research Area: Humanities All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510629 Published Paper PDF: download.php?file=IJCRT2510629 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510629.pdf
Title: IMPACT OF PHYSIOTHERAPY INTERVENTIONS ON PHYSICAL FITNESS IN BREAST CANCER SURVIVORS: A REVIEW
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Humanities All
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f357-f363
Year: October 2025
Downloads: 30
E-ISSN Number: 2320-2882
Breast cancer is the most prevalent cancer among women worldwide. The survival rate has significantly improved due to advancements in early detection and treatment. However, the physical and psychosocial side effects of anti-cancer treatments often lead to long-term health challenges for survivors. Strategies to improve physical fitness has been shown to offer significant benefits to breast cancer survivors. This review aimed to evaluate the effectiveness of various physical fitness interventions in improving the overall health, physical function, and related quality of life of breast cancer survivors. In particular, we explore the contribution of health-related and skill-related fitness parameters, including cardiovascular endurance, muscular strength, flexibility, balance, coordination, and agility. The review also highlights the importance of women's health awareness and the barriers to exercise adherence.
Licence: creative commons attribution 4.0
Breast cancer, physical fitness, strength training, breast cancer survivors
Paper Title: Criminal Policy and the Prevention of Street Crime in Indonesia: An Integrated Analytical Reflection
Author Name(s): Dian Pranata Simangunsong, Sri Endah Wahyuningsih, Bambang Tri Bawono, Ahmed Kheir Osman
Published Paper ID: - IJCRT2510628
Register Paper ID - 295625
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510628 and DOI :
Author Country : Indian Author, India, - , -, - , | Research Area: Science and Technology Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510628 Published Paper PDF: download.php?file=IJCRT2510628 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510628.pdf
Title: CRIMINAL POLICY AND THE PREVENTION OF STREET CRIME IN INDONESIA: AN INTEGRATED ANALYTICAL REFLECTION
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Science and Technology
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f345-f356
Year: October 2025
Downloads: 33
E-ISSN Number: 2320-2882
Street crime ranging from robbery, motorbike theft, drug-related offenses, to assault remains one of the most pressing challenges to public security in Indonesia. Although regulated under the Indonesian Penal Code (KUHP) and related statutes, these provisions are too general and do not classify street crime as a distinct category, often leading to fragmented enforcement and weak institutional coordination. Current criminal policy still relies heavily on punitive measures such as arrests and imprisonment. The objective of this study is to critically analyze the weaknesses in Indonesia's criminal policy for combating street crime and to propose a reconstruction through an integrated approach that harmonizes preventive, repressive, and restorative strategies. The research adopts a normative juridical methodology, drawing on primary legal materials such as the 1945 Constitution, the KUHP, Law No. 2 of 2002 on the Police, and relevant Police Regulations (Perkap), complemented by secondary sources including scholarly writings, journal articles, and comparative studies. The findings reveal that Indonesia's criminal policy is hindered by several structural weaknesses: (1) an absence of a holistic, integrated framework; (2) overemphasis on punitive measures at the expense of prevention; (3) inadequate legal adaptation to emerging crimes; (4) corruption and weak professionalism in law enforcement; and (5) poor coordination between central and local governments. These weaknesses are further compounded by cultural and community perceptions that often obstruct restorative justice initiatives, leaving repressive enforcement as the dominant mechanism. The study concludes that Indonesia's criminal policy remains unbalanced and insufficient in addressing the root causes and impacts of street crime. To move forward, reconstruction is urgently required through the adoption of an integrated approach that combines penal and non-penal instruments, strengthens institutional coordination, expands preventive measures, and incorporates restorative justice. As a recommendation, the research suggests: (1) clearer legal frameworks that explicitly regulate street crime and integrate preventive measures; (2) enhanced resources, training, and ethical standards for law enforcement officers; (3) stronger collaboration between central and local governments in designing community-based crime prevention programs; and (4) systematic public education to foster acceptance of restorative justice.
Licence: creative commons attribution 4.0
Crime, policy, Integrated, Regulation
Paper Title: INFLUENCE OF NANO-COATED MICRO STEEL FIBERS ON MECHANICAL AND SELF-HEALING PROPERTIES OF 3D PRINTABLE CONCRETE USING GRAPHENE OXIDE AND POLYVINYL ALCOHOL
Author Name(s): Farzeena P. A, Ms. Ponsy Paul
Published Paper ID: - IJCRT2510627
Register Paper ID - 295635
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510627 and DOI :
Author Country : Indian Author, India, - , -, - , | Research Area: Science and Technology Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510627 Published Paper PDF: download.php?file=IJCRT2510627 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510627.pdf
Title: INFLUENCE OF NANO-COATED MICRO STEEL FIBERS ON MECHANICAL AND SELF-HEALING PROPERTIES OF 3D PRINTABLE CONCRETE USING GRAPHENE OXIDE AND POLYVINYL ALCOHOL
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Science and Technology
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f324-f344
Year: October 2025
Downloads: 36
E-ISSN Number: 2320-2882
High Ductility Cementitious Composites (HDCCs) are emerging as suitable materials for 3D concrete printing due to their superior tensile strength and crack resistance. These composites typically contain a high volume of micro steel fibers to improve ductility and structural integrity. However, excessive fiber content negatively impacts the fresh properties of the concrete, increases porosity, reduces durability, and significantly raises production costs. To overcome these challenges, this study introduces a novel nano- coating technique where graphene oxide (GO) is applied to micro steel fibers using polyvinyl alcohol (PVA) as a binder. This coating improves the bond between the fibers and the cement matrix, enabling better stress distribution and crack control. As a result, the required fiber dosage can be reduced without compromising mechanical performance. Mechanical tests such as compressive strength, direct tensile strength, and flexural tests were conducted to assess the modified composite. Additionally, self-healing behavior was examined by pre-loading samples and allowing a healing period. The results indicate that nano-coated fibers not only enhance strength characteristics but also promote autogenous self-healing, making the material more durable and cost-efficient for advanced 3D concrete printing applications.
Licence: creative commons attribution 4.0
3D Concrete Printing; Nano-Coated Micro Steel Fibers; Graphene Oxide; Polyvinyl Alcohol (PVA); Self-Healing Concrete; Sustainable Construction; Advanced Construction Technology; Indian Construction Industry.
Paper Title: A Study on Working Conditions of Street Venders in Guntur City of Andhra Pradesh.
Author Name(s): Charaka Kumar, Prof. M.Trimurthi Rao
Published Paper ID: - IJCRT2510626
Register Paper ID - 295102
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510626 and DOI :
Author Country : Indian Author, India, 523001 , Ongole, 523001 , | Research Area: Social Science All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510626 Published Paper PDF: download.php?file=IJCRT2510626 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510626.pdf
Title: A STUDY ON WORKING CONDITIONS OF STREET VENDERS IN GUNTUR CITY OF ANDHRA PRADESH.
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Social Science All
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f309-f323
Year: October 2025
Downloads: 31
E-ISSN Number: 2320-2882
Working conditions of street vendors, highlighting the informal and strenuous nature of their occupation. Most vendors operate in open and unregulated spaces, working long hours exposed to extreme weather conditions without adequate shelter. The absence of basic amenities such as drinking water, toilets, and waste disposal facilities adds to their daily struggles. Their work environment is further strained by frequent interactions with municipal authorities and law enforcement, often involving harassment, evictions, or bribe demands. These findings underscore the precarious nature of street vending and the urgent need for improved legal protections and infrastructure support.
Licence: creative commons attribution 4.0
street venders, working hours, shelter ect
Paper Title: A REVIEW ON BREAST CANCER
Author Name(s): Sarita Ahirwar, Priyanka Pandey
Published Paper ID: - IJCRT2510625
Register Paper ID - 295580
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510625 and DOI :
Author Country : Indian Author, India, 462022 , Bhopal , 462022 , | Research Area: Pharmacy All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510625 Published Paper PDF: download.php?file=IJCRT2510625 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510625.pdf
Title: A REVIEW ON BREAST CANCER
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Pharmacy All
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f301-f308
Year: October 2025
Downloads: 29
E-ISSN Number: 2320-2882
ABSTRACT Breast cancer is the most common malignancy worldwide, influenced by diverse risk factors including genetic and hereditary predisposition. Due to its pronounced heterogeneity, therapeutic strategies are determined by molecular characteristics like HER2 activation, hormonal receptor status, BRCA1/2 and PIK3CA mutations, and immune-related biomarkers. arly-stage breast cancer can be potentially cured with surgery and radiotherapy, often complemented by systemic therapy. Neoadjuvant targeted and immune-based therapies are now standard for most HER2-positive and triple-negative subtypes, while prolonged endocrine therapy remains key for ER-positive disease. In contrast, metastatic breast cancer is largely incurable and managed with systemic approaches tailored to molecular profiles, such as CDK4/6 inhibitors for hormone receptor-positive tumors and anti-HER2 agents for HER2-positive disease. Advances in precision medicine offer promise for optimizing individualized treatment. This overview highlights current therapeutic paradigms and future perspectives in breast cancer management, emphasizing the importance of molecular characteristics in guiding treatment decisions.
Licence: creative commons attribution 4.0
Keywords: breast cancer, epidemiology, risk factors, classification, diagnosis, prognosis, marker, treatment
Paper Title: SMART COMPLAINT MANAGEMENT SYSTEM WITH AI-POWERED PRIORITIZATION AND ESCALATION
Author Name(s): Deo Aniket, Ghule Tanmay, Ghodechor Vaishnavi, Gavhane Rutuja, Narode Priyanka
Published Paper ID: - IJCRT2510624
Register Paper ID - 295519
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRT2510624 and DOI :
Author Country : Indian Author, India, 423401 , yeola, 423401 , | Research Area: Science and Technology Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRT2510624 Published Paper PDF: download.php?file=IJCRT2510624 Published Paper PDF: http://www.ijcrt.org/papers/IJCRT2510624.pdf
Title: SMART COMPLAINT MANAGEMENT SYSTEM WITH AI-POWERED PRIORITIZATION AND ESCALATION
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 10 | Year: October 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Science and Technology
Author type: Indian Author
Pubished in Volume: 13
Issue: 10
Pages: f295-f300
Year: October 2025
Downloads: 31
E-ISSN Number: 2320-2882
Efficient complaint management is essential in educational institutions to promptly resolve issues raised by students and faculty across multiple departments. Traditional manual systems often lack timely prioritization and routing, causing delays and dissatisfaction. This paper presents a smart complaint management system integrating artificial intelligence techniques such as natural language processing and sentiment analysis for automated complaint classification, urgency detection, and priority assignment. The system features AI-powered escalation of unresolved or critical complaints and provides real-time dashboards for transparent tracking by administrators and users. Drawing insights from authoritative journal research on AI-powered feedback management and comprehensive surveys of complaint management systems, this college-tailored solution significantly improves responsiveness, accountability, and operational efficiency. The approach offers scalable benefits for similar institutional complaint handling frameworks, aiming to harness AI-driven automation for enhanced service delivery.
Licence: creative commons attribution 4.0
Complaint Management, Artificial Intelligence (AI), Machine Learning (ML), Natural Language Processing (NLP), Prioritization, Escalation, Sentiment Analysis, Real-Time Tracking, Automation, User Satisfaction

