IJCRT Peer-Reviewed (Refereed) Journal as Per New UGC Rules.
ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 7.97 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(CrossRef DOI)
| IJCRT Journal front page | IJCRT Journal Back Page |
Paper Title: Education And Modern Technologies, Their Positive & Negative Impact
Author Name(s): Mohd Hashim
Published Paper ID: - IJCRTAU02057
Register Paper ID - 277406
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02057 and DOI :
Author Country : Indian Author, India, 202001 , Aligarh, 202001 , | Research Area: Arts All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02057 Published Paper PDF: download.php?file=IJCRTAU02057 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02057.pdf
Title: EDUCATION AND MODERN TECHNOLOGIES, THEIR POSITIVE & NEGATIVE IMPACT
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Arts All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 374-377
Year: February 2025
Downloads: 270
E-ISSN Number: 2320-2882
The Educating And Learning Forms Have Been Significantly Changed By The Utilize Of Modern Advances In Instruction, Which Presents Both Numerous Preferences And Troubles. On The Additionally Side, Online Learning Stages, Advanced Advances, And Fake Insights Have Made High-Quality Instruction More Open, Permitting Understudies All Over The World To Learn Exterior Of The Customary Classroom. An Curiously And Agreeable Instructive Involvement Is Advanced Through Intuitively Learning Situations, Individualized Instruction, And Real-Time Communication. But There Are Disadvantages To Education's Dependence On Innovation. Since Understudies From Distraught Circumstances May Discover It Troublesome To Get To Basic Innovation Apparatuses, The Advanced Crevice Is Still A Genuine Issue. Moreover, Students' Cognitive Capacities, Consideration Ranges, And Social Associations May Endure As A Result Of Intemperate Screen Time And Dependence On Computerized Assets. The Circumstance Is Made More Troublesome By Stresses Around Cybersecurity, Information Protection, And Wrong Information Of Modern Schooling. The Require Of Vital Usage Is Emphasized As This Investigate Looks At The Double Impacts Of Modern Innovation In Instruction. Policymakers And Teachers Require To Discover A Adjust Between Minimizing The Negative Impacts Of Innovation And Maximizing Its Positive Angles. Agreeing To The Discoveries, Utilizing The Potential Of Modern Instructive Innovations Whereas Ensuring Reasonable Learning Openings For Each Understudy Requires A Well-Regulated, Comprehensive, And Adaptable Procedure.
Licence: creative commons attribution 4.0
Education, Modern Technology, Teaching, Job Search
Paper Title: Night Shelters As Social Enterprises: Bridging Homelessness And Economic Sustainability
Author Name(s): Megha Bharti, Dr. Megha Bhatia
Published Paper ID: - IJCRTAU02056
Register Paper ID - 277405
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02056 and DOI :
Author Country : Indian Author, India, 202001 , Aligarh, 202001 , | Research Area: Management All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02056 Published Paper PDF: download.php?file=IJCRTAU02056 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02056.pdf
Title: NIGHT SHELTERS AS SOCIAL ENTERPRISES: BRIDGING HOMELESSNESS AND ECONOMIC SUSTAINABILITY
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Management All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 366-373
Year: February 2025
Downloads: 257
E-ISSN Number: 2320-2882
Homelessness Remains A Pressing Social Issue Worldwide, Exacerbated By Economic Disparities And Systemic Barriers To Employment And Housing. This Study Explores The Role Of Night Shelters As Social Enterprises, Integrating Economic Sustainability With Social Impact To Provide Viable Solutions For Homeless Individuals. Social Entrepreneurship, Which Merges Profit-Making With Social Welfare, Presents A Unique Opportunity To Address Homelessness Through Innovative And Sustainable Models. The Research Highlights How Social Enterprises Facilitate Employment, Skills Training, And Community Engagement For Homeless Individuals, Bridging The Gap Between Temporary Relief And Long-Term Rehabilitation. Various Approaches, Including Direct Employment, Micro-Enterprise Development, And Social Enterprises, Are Examined To Understand Their Efficacy In Addressing Homelessness. The Study Also Evaluates Successful Case Studies Of Social Entrepreneurship In India And Beyond, Demonstrating How These Models Empower Marginalized Individuals While Contributing To Economic Growth. Despite The Potential Of Social Enterprises, Challenges Such As Financial Constraints, Societal Misconceptions, And Policy Limitations Hinder Their Effectiveness. This Paper Calls For Stronger Public-Private Partnerships, Community Involvement, And Policy Support To Scale Sustainable Solutions For Homelessness. By Fostering Entrepreneurial Initiatives Within Night Shelters, This Research Underscores The Need For A Holistic Approach To Tackling Homelessness Through Economic Empowerment, Active Citizenship, And Inclusive Societal Development.
Licence: creative commons attribution 4.0
Homelessness, Social Enterprises, Social Entrepreneurship, Economic Sustainability, Employment Generation, Social Inclusion, Poverty Alleviation.
Paper Title: The Workplace Digital Divide: Resolving Skills Deficits And Employment Inequality
Author Name(s): Dr. Saurabh Kumar Singh, Dr .Kritika Singh
Published Paper ID: - IJCRTAU02055
Register Paper ID - 277402
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02055 and DOI :
Author Country : Indian Author, India, 202001 , Aligarh, 202001 , | Research Area: Management All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02055 Published Paper PDF: download.php?file=IJCRTAU02055 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02055.pdf
Title: THE WORKPLACE DIGITAL DIVIDE: RESOLVING SKILLS DEFICITS AND EMPLOYMENT INEQUALITY
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Management All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 362-365
Year: February 2025
Downloads: 303
E-ISSN Number: 2320-2882
Digital Divides Are The Differences In Digital Skills And Access To Technology. This Discrepancy Is Becoming A Bigger Problem In The Workplace. People Who Lack The Right Tools And Skills Face Challenges In Finding Jobs, Getting Promotions, And Improving Their Financial Situation As Technology Is Used More In Everyday Work Tasks. This Paper Examines The Ways In Which The Digital Divide Impacts The Workplace, Particularly In Terms Of Skill Disparities And Inequalities In Technology Access. It Analyzes The Causes Of This Division, How It Affects Employees And Employers, And Offers Solutions. Ultimately, This Study Underscores The Urgency Of Resolving The Workplace Digital Divide To Ensure Equitable Opportunities In The Digital Economy. It Calls For A Multi-Stakeholder Approach Involving Governments, Businesses, Educational Institutions, And Communities By Enhancing Digital Skills, Providing Inclusive Training Programs, And Making Policies That Make Technology More Accessible To Create Sustainable Pathways For Skill Development And Employment. By Closing The Digital Skills Gap, Societies Can Reduce Inequality, Enhance Workforce Resilience, And Build A More Inclusive Future Where All Individuals Can Thrive In The Evolving World Of Work.
Licence: creative commons attribution 4.0
Digital Divide, Digital Inequality, Workplace, Workforce Resilience.
Paper Title: Lifelong Learning & Skill Development In The Context Of Innovative Performance
Author Name(s): VAIBHAV KUMAR, NITISH KUMAR
Published Paper ID: - IJCRTAU02054
Register Paper ID - 277395
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02054 and DOI :
Author Country : Indian Author, India, 202001 , Aligarh, 202001 , | Research Area: Management All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02054 Published Paper PDF: download.php?file=IJCRTAU02054 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02054.pdf
Title: LIFELONG LEARNING & SKILL DEVELOPMENT IN THE CONTEXT OF INNOVATIVE PERFORMANCE
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Management All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 359-361
Year: February 2025
Downloads: 229
E-ISSN Number: 2320-2882
In Today's Fast-Paced And Rapidly Changing Work Environment, Innovative Performance Has Become A Crucial Factor For Organizations To Stay Competitive. Lifelong Learning And Skill Development Are Essential For Individuals To Adapt To New Technologies, Processes, And Changing Job Requirements. This Research Paper Explores The Relationship Between Lifelong Learning, Skill Development, And Innovative Performance. A Comprehensive Literature Review And Empirical Analysis Reveal That Lifelong Learning And Skill Development Are Significant Predictors Of Innovative Performance. The Findings Suggest That Organizations Should Invest In Employee Development Programs, Provide Opportunities For Continuous Learning, And Foster A Culture Of Innovation To Enhance Innovative Performance.
Licence: creative commons attribution 4.0
Learning, Skill Development, Innovative Performance, Continuous learning
Paper Title: Study On Importance Of Learning English Literature For English Language
Author Name(s): Dr Gitam Singh
Published Paper ID: - IJCRTAU02053
Register Paper ID - 277392
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02053 and DOI :
Author Country : Indian Author, India, 202001 , Aligarh, 202001 , | Research Area: Arts All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02053 Published Paper PDF: download.php?file=IJCRTAU02053 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02053.pdf
Title: STUDY ON IMPORTANCE OF LEARNING ENGLISH LITERATURE FOR ENGLISH LANGUAGE
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Arts All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 354-358
Year: February 2025
Downloads: 218
E-ISSN Number: 2320-2882
Learning English Language And English Literature Seems To Bring About Considerable Questions Of The Benefits And The Importance Of So Doing. o Why Should Students Who Learn English Language Require Learning English Literature At The Same Time? o The Ultimate Matter Remains The Same-What Is The Very Core Of Learning The Subject? o What Are Their Relationships Embrace? o What, Why, And How Are We Supposed To Know That.
Licence: creative commons attribution 4.0
English Language, English Literature
Paper Title: The Role Of Training In Microfinance Institutions: A Catalyst For Sustainable Growth
Author Name(s): Arpita Dubey, Prof. Ruchira, Prof. Brijesh Rawat
Published Paper ID: - IJCRTAU02052
Register Paper ID - 277386
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02052 and DOI :
Author Country : Indian Author, India, 202001 , ALIGARH, 202001 , | Research Area: Management All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02052 Published Paper PDF: download.php?file=IJCRTAU02052 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02052.pdf
Title: THE ROLE OF TRAINING IN MICROFINANCE INSTITUTIONS: A CATALYST FOR SUSTAINABLE GROWTH
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Management All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 340-353
Year: February 2025
Downloads: 228
E-ISSN Number: 2320-2882
Training Plays A Pivotal Role In The Effective Functioning Of Microfinance Institutions (Mfis). As Financial Service Providers To Low-Income Individuals And Small Businesses, Mfis Require Well-Trained Staff To Ensure The Successful Delivery Of Financial Products And Services. Proper Training Equips Employees With Essential Skills And Knowledge, Fostering A Deep Understanding Of Financial Concepts And Customer Service Excellence. Training Programs Enhance Staff's Ability To Assess Credit Risk, Manage Portfolios, And Address Clients' Specific Needs, Leading To Higher Repayment Rates And Reduced Default Risks, Contributing To Institutional Financial Stability. Additionally, Training Promotes Financial Literacy Among Clients, Empowering Them To Make Informed Decisions On Budgeting, Savings, And Financial Planning, Thus Improving Community Economic Stability And Growth. Training Programs Focused On Digital Financial Services Enable Staff And Clients To Leverage Technology For Better Financial Management, Broadening The Reach And Impact Of Mfis. The Paperexplores Various Aspects Of Training Within Mfis, Including The Types Of Training Programs Implemented, The Methodologies Used, And The Impact Of These Training Programs On Both Staff Performance And Client Satisfaction. The Study Will Also Examine The Challenges Faced By Mfis In Implementing Effective Training Programs And Propose Solutions To Overcome These Challenges. The Expected Outcomes Of The Study Include A Comprehensive Understanding Of The Critical Role That Training Plays In Mfis, Identification Of Best Practices For Training Implementation, And Recommendations For Improving Training Programs To Enhance The Overall Effectiveness Of Mfis. The Study Aims To Demonstrate That Investing In Training Not Only Improves The Performance Of The Institution But Also Promotes Financial Literacy And Economic Stability Among Clients.
Licence: creative commons attribution 4.0
Microfinance Institutions, Training, Financial Literacy, Credit Risk, Portfolio Management, Digital Financial Services, Professional Development, Regulatory Compliance, Financial Inclusion
Paper Title: Public Library System In Assam: A Study
Author Name(s): Bornali Konwar, Dr. Mushahid Ali
Published Paper ID: - IJCRTAU02051
Register Paper ID - 277381
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02051 and DOI :
Author Country : Indian Author, India, 202001 , ALIGARH, 202001 , | Research Area: Arts All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02051 Published Paper PDF: download.php?file=IJCRTAU02051 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02051.pdf
Title: PUBLIC LIBRARY SYSTEM IN ASSAM: A STUDY
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Arts All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 335-339
Year: February 2025
Downloads: 231
E-ISSN Number: 2320-2882
Public Library Is A Library Which Provide Information Resources And Services To The General User Or Community . Public Library Play An Significant Role In The Development Of Society And It Serve As A Community Knowledge Centre By Providing Opportunities Of Lifelong Learning To The Community. It Provides Free Access To Books, Digital Resources And Various Educational And Recreational Services Including Basic Library Services, Community Information Services, Promoting Local History, Preservation, Adult Education, Mobile Library Services, Internet Access, Workshops , Community Events Etc. To The Community .Public Libraries Act As A Community Hub And Undertake All Such Activities Which May Help Knowledge And Wisdom Of Society. In The 1994 Public Library Manifesto, International Federation Of Library Association And Institutions ( Ifla) And Unesco Jointly Emphasized The Essential Role Of Public Library . They Highlighted - " The Public Library Is The Local Centre Of Information, Making All Kinds Of Knowledge And Information Readily Available To Its Users". The Main Objectives Of This Paper Are- To Study About The History And Structure Of Public Library System In Assam And To Explore Explore The Offerings And Facilities Of The Public Library In Assam. This Paper Is Based On Secondary Data And Data Are Collected From Various Books, Journals And Websites.
Licence: creative commons attribution 4.0
Public , Public Library, Public Library System And Assam.
Paper Title: Financial Literacy Of Entrepreneur And Its Effect On Business Performance
Author Name(s): Kamal Chaubey
Published Paper ID: - IJCRTAU02050
Register Paper ID - 277380
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02050 and DOI :
Author Country : Indian Author, India, 202001 , ALIGARH, 202001 , | Research Area: Management All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02050 Published Paper PDF: download.php?file=IJCRTAU02050 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02050.pdf
Title: FINANCIAL LITERACY OF ENTREPRENEUR AND ITS EFFECT ON BUSINESS PERFORMANCE
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Management All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 331-334
Year: February 2025
Downloads: 226
E-ISSN Number: 2320-2882
Therefore, Financial Literacy Is Essential But Must Be Combined With Other Critical Factors For Achieving Business Success. This Paper Will Critically Evaluate The Impact Of An Entrepreneur's Financial Literacy On Business Performance. Financial Literacy Is The Knowledge, Skills, And Ability To Make Informed Decisions Regarding Personal Or Business Finances. Entrepreneurs Who Are Financially Literate Can Better Manage Risks, Optimize Resources, Access Financing, And Make Informed Decisions, All Of Which Contribute To Improved Business Performance.The Purpose Of This Research Is ToExploreThe Relationship Between Financial Knowledge And Business Performance. Research By The Global Financial Literacy Excellence Center (GFLEC) Suggests That Financially Literate Entrepreneurs Are More Likely To Survive And Grow Their Businesses. Entrepreneurs With Higher Financial Literacy Possess The Ability To Manage Cash Flow, Understand Business Risks, And Make Sound Investment Decisions, All Of Which Foster Business Success.In Particular, Financial Knowledge Has Been Shown To Positively Impact Small Business Performance, Especially In Areas Like Budgeting And Investment Management. Entrepreneurs Who Understand Key Concepts Such As Cost Structures,Revenue Forecasting, And Break-Even Analysis Can Make Better Decisions That Lead To Profitability And Growth. Additionally,AStudy ByThe World Bank(2014)Found That Entrepreneurs With Financial Literacy Are Better Positioned To Secure Financing. By Understanding Financial Statements And Communicating Their Business's Financial Health Effectively To Investors Or Lenders ,Financially Literate Entrepreneurs Have A Higher Chance Of Obtaining Capital. This Access To Financing Enables Investment In Growth Opportunities, Which Can Improve Business Performance. However, While Financial Literacy Is An Important Factor, It Does Not Guarantee Business Success. Many External Factors Such As Market Conditions, Industry Trends, Leadership Skills, And Even Luck Play Significant Roles In Business Performance. For Example, Even With Strong Financial Knowledge, An Entrepreneur May Fail If Their Business Idea Does Not Meet Market Demand Or If The Business Plan Lacks Strength
Licence: creative commons attribution 4.0
Financial Literacy, Entrepreneurship, Business Performance, Financial Management, Decision Making
Paper Title: The Efficiency Of University-Led Accelerators And Incubators In Nurturing Startups
Author Name(s): Dr. Kritika Singh, Dr. Saurabh Kumar Singh
Published Paper ID: - IJCRTAU02049
Register Paper ID - 277376
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02049 and DOI :
Author Country : Indian Author, India, 202001 , ALIGARH, 202001 , | Research Area: Management All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02049 Published Paper PDF: download.php?file=IJCRTAU02049 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02049.pdf
Title: THE EFFICIENCY OF UNIVERSITY-LED ACCELERATORS AND INCUBATORS IN NURTURING STARTUPS
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Management All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 324-330
Year: February 2025
Downloads: 206
E-ISSN Number: 2320-2882
Incubators And Accelerators Run By Universities Are Now Essential To The Development Of Entrepreneurial Ecosystems Because They Give Entrepreneurs Access To Networks, Resources, And Mentorship. Utilizing Case Studies, Interviews, And Secondary Data, This Study Assesses How Well These Programs Support Startups. Key Success Variables Including Industry Connections, Mentorship, And Funding Availability Are Identified In The Study, Along With Obstacles Like Sectoral Biases, Regional Inequities, And Scarce Resources. Although The Results Indicate That University-Led Initiatives Play A Substantial Role In Startup Success, Their Effects Differ According To Sector, Institutional Support, And Geographic Location. The Study Ends With Suggestions For How Academic Institutions, Decision-Makers, And Business Owners May Improve The Efficacy Of These Initiatives And Promote An Innovative Culture. This Study Adds To The Body Of Knowledge On Entrepreneurship And Higher Education By Filling In Knowledge Gaps And Offering Practical Insights.
Licence: creative commons attribution 4.0
Incubators, Entrepreneurial Ecosystems, Innovative Culture,Industry Connections.
Paper Title: Literature Review: AI ChatBots Revolutionizing Customer Retention In Banking
Author Name(s): Ms. Shweta Gupta, Dr. Ruchira Prasad
Published Paper ID: - IJCRTAU02048
Register Paper ID - 277373
Publisher Journal Name: IJPUBLICATION, IJCRT
DOI Member ID: 10.6084/m9.doi.one.IJCRTAU02048 and DOI :
Author Country : Indian Author, India, 202001 , ALIGARH, 202001 , | Research Area: Management All Published Paper URL: http://ijcrt.org/viewfull.php?&p_id=IJCRTAU02048 Published Paper PDF: download.php?file=IJCRTAU02048 Published Paper PDF: http://www.ijcrt.org/papers/IJCRTAU02048.pdf
Title: LITERATURE REVIEW: AI CHATBOTS REVOLUTIONIZING CUSTOMER RETENTION IN BANKING
DOI (Digital Object Identifier) :
Pubished in Volume: 13 | Issue: 2 | Year: February 2025
Publisher Name : IJCRT | www.ijcrt.org | ISSN : 2320-2882
Subject Area: Management All
Author type: Indian Author
Pubished in Volume: 13
Issue: 2
Pages: 313-323
Year: February 2025
Downloads: 198
E-ISSN Number: 2320-2882
The Rapid Advancement Of Artificial Intelligence (AI) Technologies, Particularly In The Form Of Chatbots, Has Brought About Significant Transformation Across Various Industries, With Banking Being One Of The Primary Sectors Impacted. The Introduction And Widespread Adoption Of AI Chatbots In Banking Have Fundamentally Redefined Customer Service Models, Enabling Financial Institutions To Deliver Enhanced Experiences That Drive Customer Retention. This Paper Seeks To Explore The Pivotal Role Of AI Chatbots In Revolutionizing Customer Retention Within The Banking Sector. By Offering Efficient, Personalized, And Always-Accessible Services, AI Chatbots Address The Evolving Demands Of Customers Who Increasingly Expect Real-Time, Individualized Interactions. Through A Thorough Review Of Current Literature, Industry Reports, And Case Studies, This Paper Outlines How AI Chatbots Have Become Key Tools For Improving Customer Satisfaction By Reducing Response Times, Personalizing Financial Recommendations, And Automating Routine Banking Functions. Furthermore, The Paper Discusses The Strategic Advantage Banks Gain By Leveraging Chatbots To Build Stronger Relationships With Their Customers. With The Ability To Analyze Vast Amounts Of Data, AI Chatbots Are Capable Of Predicting Customer Needs, Delivering Tailored Experiences, And Fostering Loyalty In A Highly Competitive Banking Environment. As Banks Continue To Adapt To Digital Transformation, AI Chatbots Will Play An Increasingly Integral Role In Retaining Customers, Ultimately Leading To Greater Profitability And Growth In The Banking Sector. This Paper Not Only Highlights The Benefits And Challenges Associated With AI Chatbot Integration But Also Reflects On The Future Potential Of These Technologies In Shaping The Next Generation Of Customer Service In Banking. Through An In-Depth Exploration Of Relevant Studies, Industry Best Practices, And Successful Implementations, It Aims To Provide A Comprehensive Understanding Of How AI Chatbots Are Helping Banks Retain Their Customers And Remain Competitive In An Evolving Market.
Licence: creative commons attribution 4.0
Customer Retention, Artificial Intelligence, ChatBot

